PROMOTIONS AND COUPON CODES
Multiple coupon codes can not be used simultaneously.
We ship all items usually within 1-3 business days of an order placement. If there is a general delay happening on our end it will be clearly stated to you by email. We ship through USPS (the United States Postal Service). Packages under 1 pound go First Class Mail (3-5 day service), and packages over 1 pound ship via Priority Mail (2-3 day service). Overnight shipping is not an option on the web site, but we can accommodate for this over the phone if need be. We can add a signature requirement to packages upon request. We do ship internationally.
If a package gets lost in transit (very rare, though it does happen) we will absolutely re-ship the order. If the tracking information however says the package was ‘delivered,’ then this means USPS successfully delivered the package to the given address and our job has been effectively accomplished. If it says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended customer. This scenario happens fairly often. Wind storms can also cause the package to roll over into a bush or off a front porch. USPS will not mark an order as delivered if it hasn’t been, so please look carefully.
PACKAGE SENT TO WRONG ADDRESS
If a package is sent to the wrong address, and the order was placed online by a customer, than the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has returned to us. So please, when ordering, make sure your shipping address is 100% accurate, as making any mistake could significantly delay the delivery.
All returned items must be returned here within 14 days, and the customer will receive a 100% refund for all unused portions. For example, if a bottle is 25% gone, a 75% refund will be given. If it is unopened or unused at all, a 100% refund will be given. Customers are responsible for the shipping cost of sending the items back to our store.